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Assistant Community Manager

Department: Property Management
Location: Washington, DC

We are hiring for an Assistant Community Manager at one of our Class-A communities in the Navy Yard neighborhood in SE Washington, DC. Our Assistant Community Managers are leaders in their community and called upon as the individuals responsible for community operations in the Manager’s absence, serving as role models to the rest of their team. They are multi-talented, personable individuals with sales and financial expertise and a passion for building relationships. Assistant Community Managers are seasoned property management professionals with demonstrated success in providing sales, customer service, and administration leadership to the team.

In addition to traditional property management responsibilities, the Assistant Community Manager works in conjunction with the Community Manager to lease units, resolve tenant concerns, coordinate service requests, host community functions, develop financials, and other administrative duties as assigned.

Responsibilities

  • Assist the Community Manager in planning and managing daily operations of apartment property.
  • Monitor and manage operational expenses within the allotted budget.
  • Oversee tenant move-in, move-out, and evictions.
  • Manage financial activities for rent collection, rent increase, late payment and check returns.
  • Actively lease units and develop new leasing and marketing strategies to attract new tenants.
  • Assist the Community Manager in interviewing, screening and hiring of  new employee candidates.
  • Assist the Community Manager in orientation, training and scheduling of all office personnel.
  • Manage the inventory and ordering of all necessary administrative supplies and equipment for the department.
  • Assist the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.
  • Report, maintain, and submit all administrative forms, files and reports.
  • Engage in contact with business and locator services, ensuring availability of promotional materials.
  • Provide efficient and courteous response to all resident requests.
  • Assist the Community Manager in designing and implementing a resident retention program, including newsletters, resident referral programs, and/or social activities.
  • Ensure that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
  • Perform any other duties and/or projects, as assigned.

Qualifications

  • Four-year college degree, preferred; Associate’s degree or equivalent from two-year College or technical school
  • 4+ years’ experience working in property management environment or 2+ years’ experience working in property management with at least one property management professional designation
  • Excellent communication, interpersonal, and organizational skills
  • Available to work a flexible schedule, including weekends
  • Prior sales experience in leasing, retail, or other related field(s)
  • Demonstrated excellent customer service skills and proactive outreach to tenants, both current and prospective
  • Proven ability to work with little direction, maintaining confidentiality and professionalism
  • Ability to follow-through on commitments and creatively problem-solve
  • Highly motivated investing extra energy to achieve goals and provide a great environment for team members and residents
  • Proven team player with the ability to engage others toward a common goal
  • Intermediate computer knowledge of MSOffice including Word, Excel, and Outlook; working knowledge of Yardi, preferred

UIPPM is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, or protected Veteran status.

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