Position: Concierge

Reports to: Community Manager

Location: Frequency Apartments in NW Washington, DC

Hours: Monday through Friday, 8:00 AM-4:00 PM - Full-time, non-exempt

Benefits: Medical, dental, and vision insurance; 401k with company match; 12 paid company holidays; 17 days of paid time off; and other ancillary benefits.

The UIP Companies, Inc. (UIP) is a vertically integrated real estate investment, development, asset and property management, and general contracting firm specializing in multi-family, mixed-use, retail, and light industrial properties predominantly in the Washington, DC metropolitan area, including assets in DC and Arlington, VA. Since 2001, UIP has provided quality housing that satisfies the most discerning residents and investors.

We have an opening for a Concierge at Frequency Apartments in NW Washington, DC. The Concierge is responsible for serving as the initial contact person who interfaces with prospects and residents as they enter and exit the building. This is a great opportunity to establish yourself with an exciting, growing organization at an established property.

Responsibilities

• Greet prospects, guests and residents when entering or exiting the building
• Answer in-person, phone call and email requests for maintenance or services offered, taking the appropriate action to resolve the request
• Manage package delivery including receiving, logging, updating lobby screen, storing, providing notices and issuing packages to residents
• Secure packages for residents’ later pick up and retrieve items for residents upon request
• Develop rapport and relationships with residents and become familiar with preferences
• Maintain security of entrance, front desk and mailroom and monitor and control the building’s access system
• Notify appropriate parties when vendors appear onsite to perform work
• Other duties as needed

Qualifications

• At least 2 years of experience in a customer service role, experience within property management or hospitality preferred
• High school diploma
• Proven ability to provide exceptional customer service with a high degree of professionalism and a positive, can-do attitude
• Strong communication skills and the demonstrated ability to effectively and be clearly understood when interacting with residents, vendors, visitors, and team members, both verbally and in writing
• Strong problem-solving and troubleshooting skills
• Self-motivated, self-directed, and able to effectively prioritize
• Ability to follow procedures with limited supervision
• Ability to work well under pressure, with a high degree of follow up and follow through
• Excellent knowledge of the local area including retail, dining, service, and entertainment options
• Ability to effectively use Microsoft Office, Yardi, and other programs necessary to perform the role

The UIP Companies, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identification, protected Veteran status, or any other applicable legally protected characteristics.